Now this website if someone went to them and wanted to get my information & paid for this service. So does that still get me the notification alert from you? My question to you is Ashley Madison has not responded to request for a password change. I’ve seen a lot of misunderstanding about fundamental technology concepts which victims of the breach obviously just haven’t grasped: Those of us who live in technology often forget just how foreign it can be to those who don’t. Perhaps Avid Life made that statement to appease the PCI folks, but certainly card data is the last thing Ashley Madison members are worried about right now. How would I find out if any of my credit card info and/or email addresses have been breached? Thank you.Įven then, the requests about cards were thrown in with other queries about the data. Do they really think that after the most intimate, private aspect of people’s lives has been put on public display that a credit card their bank would simply replace if compromised is what they’re worried about?! I had a very small number of requests like this: I found it odd that Avid Life Media felt compelled to issue a statement that solely focussed on no financial data being compromised. People aren’t really concerned about their financial information By now, we should have seen the usual offer of identity protection, admission of guilt and at least something to try and assist those who are having their lives torn apart by this. And no, the legal action they’ve taken behind the scenes to track down the perpetrators and issue DMCA takedown requests does nothing to actually protect the impacted individuals. The way they’ve handled this incident has been appalling – it’s as if they’ve just stuck their fingers in their ears and sung “lalalalalala”. At the time of writing, there has been no direct communication with members that I’m aware of, no notification on the front page of and in fact the site still talks about “discreet encounters”, “trusted security” and “100% discreet service”. This is one of the things that struck me most about the entire incident – the very poor communication from Avid Life. ![]() I tried to reset the password and call them but they aren't answering phones or responding to emails This probably shouldn’t be surprising under the circumstances, but there wasn’t much joy being had from concerned customers who wanted to get in touch with Avid Life about the incident: Here’s what Ashley Madison members have told me: ![]() My apologies for not being able to respond to you personally, I'm addressing questions of this nature via a Q&A you can find here: ![]() Very early on I wrote up a Q&A and the following is the canned response I sent in response to almost every query: I responded to every legitimate email I received. I thought I’d share some of those here – de-identified of course – to help people understand the real world impact of this incident and ’for those caught up in it to realise that they’re among many others going through the same pain. When sent to me as an unknown third party in a (usually) foreign location, people tended to be especially candid and share stories that really illustrate the human impact of this incident. These stories shed a very interesting light on the incident, one that most people are not privy to and one that doesn’t come across in the sensationalist news stories which have flooded every media outlet in recent days. Not just asking questions, but often giving me their life stories as well. I mean hundreds of emails every day with people asking questions about the data. I found myself in somewhat of a unique position last week: I’d made the Ashley Madison data searchable for verified subscribers of Have I been pwned? (HIBP) and now – perhaps unsurprisingly in retrospect – I was being inundated with email.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |